Privacy policy
LUX COLLECTIONS ONLINE values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or make a purchase.
1. Information We Collect
When you visit our website or place an order, we may collect certain information, including:
Information You Provide
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Order details and purchase history
Automatically Collected Information
- IP address
- Browser type and device information
- Website usage and interaction data
- Cookies and similar technologies
Payment information is processed securely by third-party payment providers. We do not store complete payment card details on our servers.
2. How We Use Your Information
We use collected information to:
- Process and fulfill orders
- Provide customer service and support
- Communicate regarding orders, shipping updates, and inquiries
- Improve our website, products, and services
- Prevent fraud and unauthorized transactions
- Comply with legal obligations
We do not sell or rent your personal information to third parties.
3. Payment Processing
Payments are securely processed through trusted third-party payment providers. Payment information is handled directly by those providers in accordance with their privacy and security practices.
4. Sharing Information
We may share information with trusted service providers when necessary to operate our business, including:
- Payment processors
- Shipping and delivery providers
- Website hosting and technical service providers
- Legal authorities when required by law
Information is shared only for legitimate business or legal purposes.
5. Cookies and Similar Technologies
Our website uses cookies and similar technologies to:
- Enable website functionality
- Improve user experience
- Analyze website performance
- Maintain security
You may adjust cookie preferences through your browser settings. Disabling cookies may affect certain website features.
6. Data Retention
We retain personal information only as long as necessary to:
- Fulfill orders
- Provide customer support
- Meet legal, tax, and accounting requirements
- Resolve disputes and enforce agreements
When information is no longer needed, it is securely deleted or anonymized.
7. Your Privacy Rights
Depending on your location and applicable laws, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to certain uses of your information
To submit a privacy-related request, please contact us using the information below.
8. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of external websites.
9. Children's Privacy
Our website is not directed toward children under the age of 13. We do not knowingly collect personal information from children.
10. Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates become effective when posted on this page. Continued use of our website constitutes acceptance of any revised policy.
12. Contact Us
If you have questions regarding this Privacy Policy or your personal information, please contact us:
LUX COLLECTIONS ONLINE
📍 2150 Ridgecrest Dr NW, Massillon, OH 44646, United States
📞 Phone: +15139030201
📧 Email: info@luxcollections.online
🌐 Website: www.luxcollections.online
We are committed to addressing privacy concerns promptly and professionally.